What is your return policy?
For any reason, if you do not love your selection you can return for store credit within 15 days of receiving your items. Please note the following policies:
- Items must be in NEW condition and cannot be worn, altered, or washed.
- Original shipping costs are non-refundable.
- All sales items are FINAL SALE and cannot be returned.
- All jewelry + accessory items cannot be returned.
- Indie Collection reserves the right to refuse any return or exchange based on the condition the item is returned in.
The store credit will be issued to your account in the form of an e-gift card once your return has been received and processed. This store credit has no expiration date. Please reach out to us at firstname.lastname@example.org if you need any assistance or have any questions.
How do I return something?
- Please refer to the Return Policy to ensure that all requirements are met before proceeding.
- Start your return by clicking the Return Portal Here: https://indiecollection.loopreturns.com/#/
- Print your label and securely repackage your item. Be sure and include the order invoice.
- Drop off the package within 15 days to your nearest USPS location.
- Once the return is received + processed by our team, your store credit will be issued and an e-giftcard will be emailed to the email on file.
How do I exchange something from your order?
We are happy to assist you with returning an item in exchange for something different. Here’s how to do this:
- Please refer to the Return Policy above and ensure all requirements are met before proceeding.
- Start your exchange here: https://indiecollection.loopreturns.com/#/
- If you have any questions about your exchange or our exchange policy, please email email@example.com. We will be happy to help you get the exact item you're wanting :)
Though we are very sympathetic in the event of a missing package, we are not responsible for packages lost or stolen in transit. Please email us at firstname.lastname@example.org so we can work together to resolve the problem and assist you in filing a claim with the postal service.
How long will it take to receive my items?
Please allow us up to 2 business days to process your order before shipping it out. The flat rate USPS shipping we offer typically takes 3 - 5 business days depending on your location however, we offer a variety of shipping options that you can select at checkout to ensure your items are there when you need them. Please keep in mind that once the postal service is in possession of a package, shipping speed is out of our control however, please reach out to us in the event that something happens and we will do our best to assist you in anyway we can.
There's an issue with the item I received, what do I do?
No worries, sometimes these things happen. Email us at email@example.com to let us know the issue within 48 hours of receiving the item. Please attach a photo of the item, description of the issue, and your order number. We will work to find a solution and get this resolved as quickly as possible.
In the event of a refund, how long does this take?
If we have refunded you for any reason, please allow up to 3-5 business days for that to show up on your original form of payment.
Do you offer pickups?
If you are a local shopper, pickup is an option! We are located in Social Circle, GA. In the event that you are interested in picking up, message us on Instagram or email us once you have placed your order online. When the items are available to pickup, we will refund your shipping charge and message you with information on when and where to pick up. Please allow us appropriate time to respond as well as prepare your order for pick up, while we strive to have these orders available within 24 hours, this is not always possible.
Do you offer wholesale?
We do not offer wholesale at this time however, we are so flattered in the interest and appreciate the support!
I want Indie Collection to come to my event, how do I set this up?
Contact us through email or on Instagram to give us all the details! If we are available, we'd love to be there!
How long should I expect it to take for you to respond to my questions via email or Instagram?
We typically respond within 24 hours however, please allow up to 72 hours for us to respond.
How long does it take for you to restock items?
We strive to have items restocked as soon as possible. Want to be the first to know when an item is available? Sign up for a restock request or waitlist an item on our free APP. This not only allows you to be notified when an item is back but, also lets us know you want us to restock something!
To sign up for a restock request: Go to the item you are interested in that is sold out, an option will then appear displaying the message, "NOTIFY ME WHEN RESTOCKED". Submit the email you'd like to be notified on. Once you have submitted a request, you will get an email the second the item becomes available again!
To waitlist an item: Download our free app: https://indiecollection.commentsold.com/links. Go to the item you are interested in that is sold out, a button will appear to 'Add to Waitlist'. Once you have submitted a request, you will get a notification straight to your phone when it's back in stock!
How should I take care of my items?
To maximize wear, avoid all exposure to water, perfumes + lotions. We recommend removing your jewels when you shower, sweat, or get prepped for the day.
As a general rule, we recommend careful care with your clothing items. It’s best to wash in cold and hang to dry to ensure the item keeps it shape and fit. The specific material breakdown is included on all individual clothing item descriptions on the website.
What do I do if I need to change or cancel my order?
Please email us at firstname.lastname@example.org or message us on Instagram @shopindiecollection as soon as possible for assistance. Once your order has been processed and shipped, we are unable to modify or cancel your order.
How do I get in contact with you?
With any comments, questions, or concerns please reach out to us via email at email@example.com or on Instagram @shopindiecollection. We are here to help!