How to Return:
- Please refer to the Return Policy to ensure that all requirements are met before proceeding.
- Start your return by clicking the Return Portal Here: https://indiecollection.loopreturns.com/#/
- Print your label and securely repackage your item. Be sure and include the order invoice.
- Drop off the package within 15 days to your nearest USPS location.
- Once the return is received + processed by our team, your store credit will be issued and an e-giftcard will be emailed to the email on file.
We offer store credit returns (for non-final sale items) up to 15 days from the date you received your items. The store credit will be issued to your account in the form of an e-gift card once your return is received and processed. This store credit has no expiration date.
- Items must be in new condition and cannot be worn, altered, or washed.
- Original shipping costs are non-refundable.
- All sales items are FINAL SALE and cannot be returned.
- All jewelry + accessory items cannot be returned.
- Indie Collection reserves the right to refuse a return or exchange based on the condition the item is returned in.
We are happy to assist you with returning an item in exchange for a different piece! Here’s how to do this:
- Please refer to the Return Policy above and ensure all requirements are met before proceeding.
- Start your exchange here: https://indiecollection.loopreturns.com/#/
- If you have any questions about your exchange or our exchange policy, please email firstname.lastname@example.org. We will be happy to help you get the exact item you're wanting :)
Did you receive a damaged or defective item or something just isn’t right with your order? No worries, sometimes these things happen. Email us at email@example.com to let us know what happened + provide us with a picture of the issue within 48 hours of receiving the damaged item. While we do our best to ensure this is a rare occurrence, we will work to find a solution and get this resolved as quickly as possible.
Have questions, concerns, or need help with something?
Email us at firstname.lastname@example.org
We are happy to help you find the perfect pieces for you!
Thank you for shopping with us!