Returns

HOLIDAY RETURNS: Eligible items can be returned for store credit until January 10th. 

How to Return: 

  • Please refer to the Return Policy to ensure that all requirements are met before proceeding.
  • Start your return by clicking the Return Portal Here: https://indiecollection.loopreturns.com/#/  
  • Print your label and securely repackage your item. Be sure and include the order invoice. 
  • Drop off the package within 15 days to your nearest USPS location.
  • Once the return is received + processed by our team, your store credit will be issued and an e-giftcard will be emailed to the email on file.

Return Policy: 

We offer store credit returns (for non-final sale items) up to 15 days from the date you received your items. The store credit will be issued to your account in the form of an e-gift card once your return is received and processed. This store credit has no expiration date.

  • Items must be in new condition and cannot be worn, altered, or washed.
  • Original shipping costs are non-refundable.
  • All sales items are FINAL SALE and cannot be returned.
  • All jewelry + accessory items cannot be returned. 
  • Indie Collection reserves the right to refuse a return or exchange based on the condition the item is returned in.
Exchanges: 

We are happy to assist you with returning an item in exchange for a different piece! Here’s how to do this:

  • Please refer to the Return Policy above and ensure all requirements are met before proceeding.
  • Start your exchange here: https://indiecollection.loopreturns.com/#/  
  • If you have any questions about your exchange or our exchange policy, please email help@indiecollection.com. We will be happy to help you get the exact item you're wanting :)

Order Issues: 

Did you receive a damaged or defective item or something just isn’t right with your order? No worries, sometimes these things happen. Email us at help@indiecollection.com to let us know what happened + provide us with a picture of the issue within 48 hours of receiving the damaged item. While we do our best to ensure this is a rare occurrence, we will work to find a solution and get this resolved as quickly as possible. 

Have questions, concerns, or need help with something? 

Email us at help@indiecollection.com

We are happy to help you find the perfect pieces for you! 

Thank you for shopping with us!