We offer store credit returns (for non-final sale items) up to 15 days from the date you received your items. The store credit will be issued to your account in the form of an e-gift card once your return is received and processed. This store credit has no expiration date.
- Items must be in new condition and cannot be worn, altered, or washed.
- Original shipping costs are non-refundable.
- All sales items are FINAL SALE and cannot be returned.
- All jewelry + accessory items cannot be returned.
- Indie Collection reserves the right to refuse a return or exchange based on the condition the item is returned in.
Holiday Return Policy:
For the holiday season, our return window has been extended. This policy applies to all orders placed between November 19th - December 22nd. We will allow store credit returns (for non-final sale items) until January 10th, 2022. Purchases made after December 22nd, will follow our 15-day return policy.
How to Return:
- Please refer to the Return Policy above or on our website to ensure that all requirements are met before proceeding.
- Complete the return form. Click here to download + print a return form.
- Securely repackage your item. Be sure and include the order invoice and completed return form inside the package.
- Send all returns to the following address:
We are happy to assist you with returning an item in exchange for a different piece! Here’s how to do this:
- Please refer to the Return Policy above and ensure all requirements are met before proceeding.
- Email us at firstname.lastname@example.org + provide all information on what you’d like to return and which item you’d like to receive in exchange. Don’t forget to include size and color information!
- If the new item you’re wanting is available- we will set that aside for you to ensure it does not sell out while we are waiting for your return.
- As soon as we receive the return, we will contact you + ship out the new piece!
- If there is a price difference between the items- we will invoice you or issue a store credit amount to make up the difference.
- You are responsible for shipping the items you would like to return back to us. We will cover shipping the new items to you :)
- We will only hold items for 30 days awaiting the return, once this time period has passed the held items will be available for others to purchase.
Did you receive a damaged or defective item or something just isn’t right with your order? No worries, sometimes these things happen. Email us at email@example.com to let us know what happened + provide us with a picture of the issue within 48 hours of receiving the damaged item. While we do our best to ensure this is a rare occurrence, we will work to find a solution and get this resolved as quickly as possible.
Have questions, concerns, or need help with something?
Email us at firstname.lastname@example.org
We are happy to help you find the perfect trendy pieces for you!
Thank you for shopping with us!